Delivery Policy

Delivery Policy

At Kage Vault, we offer in-game currency and game top-up packages for supported games. All orders are fulfilled electronically, and no physical goods are shipped.

1. About Our Delivery Process

   Kage Vault provides electronically delivered in-game currency and top-up packages for supported games. Once an order has been successfully paid for and the required information has been verified, it will be processed using the details supplied by the customer.

2. Delivery Timeframe

   The time required to complete a top-up can differ depending on the selected game, currency package, payment confirmation, and other circumstances affecting the order.

   • Game Top-Up Orders: Processing begins after successful payment confirmation and any required order verification.
   • Some in-game currency purchases may be completed shortly after payment has been confirmed.
   • Certain games or currency packages may require additional processing time before delivery can be completed.

3. Information Required From Customers

   Customers must provide the information necessary for Kage Vault to process and deliver the selected game top-up correctly.

   • The correct game
   • The correct player ID or account ID
   • The applicable server or region, where required
   • The correct currency package and purchase amount

   If the information submitted is incorrect, incomplete, or inaccurate, the order may be delayed or the top-up may not be successfully delivered.

4. How Top-Ups Are Delivered

   Depending on the selected game and currency package, purchased in-game currency may be delivered through the applicable game system or third-party platform using the account or player details provided with the order.

   • The purchased currency may be credited directly to the specified game account or player ID.
   • An email confirmation or order notification may be provided where applicable.
   • Order information or status may be available through the customer's account dashboard, where this feature is provided.

5. Order Notifications

   Customers may receive updates regarding their order through the communication methods available on the website.

   • Email notifications
   • Updates through the user dashboard, where available

6. Situations That May Cause Delays

   Kage Vault is not responsible for delays resulting from circumstances outside our reasonable control, including:

   • Incorrect, incomplete, or inaccurate information supplied by the customer
   • Game server maintenance, downtime, or availability issues
   • Technical problems affecting the relevant game or third-party platform
   • Delays involving payment verification or payment processing
   • Other unexpected or unavoidable circumstances beyond our reasonable control

7. When a Top-Up Is Considered Delivered

   A game top-up will generally be considered successfully delivered once the purchased in-game currency has been credited to the designated game account or player information supplied by the customer.

   • An email or order notification may be issued where applicable.
   • Customers may be able to check their order status through their account dashboard.
   • If the purchased in-game currency has not been received within the applicable delivery timeframe, customers should contact us so that the order can be reviewed.

8. Problems With Delivery

   If your purchased in-game currency has not been received, please contact Kage Vault with your Order ID and the relevant order information. We will review the transaction and, where applicable, check the delivery status of the top-up.

Contact Email: contact@kagevault.com