Privacy Policy

Privacy Policy

Kage Vault respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy describes the types of information we may collect when you use our website or purchase in-game currency and game top-up packages, how that information may be used, and the measures we take to protect it. By using our website, you acknowledge the practices described below.

1. About This Privacy Policy

   This Privacy Policy applies to information collected through the Kage Vault website and in connection with purchases made through our platform. It explains how Kage Vault ("we", "us", or "our") handles information provided by customers and information generated through their use of our website.

2. Information We May Collect

   Depending on how you use our website and services, we may collect different categories of information, including:

   • Personal Details: Information such as your name, email address, telephone number, and payment-related information.
   • Game & Order Details: Information associated with your purchase, such as the selected game, player ID, account ID, applicable server or region, currency package, purchase amount, and other information needed to complete your order.
   • Technical & Usage Information: Information such as your IP address, browser type, device information, website activity, and usage information collected through cookies or similar technologies.

3. How We Use Collected Information

   Information collected through the website may be used for purposes such as:

   • Processing and delivering purchased in-game currency and game top-up packages
   • Handling payments and supporting secure transaction processing
   • Responding to customer enquiries and communicating with you about your orders
   • Confirming order information and investigating delivery-related problems
   • Maintaining, improving, and optimizing the functionality and performance of our website
   • Identifying and preventing fraudulent, unauthorized, or abusive activity
   • Meeting applicable legal, regulatory, accounting, or other required obligations

4. When Information May Be Shared

   Kage Vault does not sell or rent your personal information. Information may, however, be disclosed where reasonably necessary to support our website, process your order, complete a transaction, or meet legal requirements.

   • Payment processors and payment service providers involved in completing transactions
   • Service providers that assist with website operations, order processing, or game currency delivery
   • Relevant third-party platforms or providers where their involvement is necessary to complete a requested game top-up
   • Government, regulatory, legal, or other authorized authorities where disclosure is required by applicable law

5. Protection of Your Information

   We use reasonable technical, administrative, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, or disclosure. Nevertheless, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Cookies & Similar Technologies

   Kage Vault may use cookies and comparable technologies to support website operation and understand how visitors interact with the platform.

   These technologies may be used to:

   • Support website functionality and provide a smoother browsing experience
   • Understand visitor activity and general website usage patterns
   • Review website performance and identify opportunities for improvement

   You can manage or disable cookies through your browser settings. Please note that restricting cookies may affect the operation of certain website features.

7. How Long We Keep Information

   Personal and transaction information may be retained for a period reasonably necessary for purposes such as:

   • Supporting and managing customer orders
   • Maintaining payment and transaction records
   • Handling disputes, enquiries, and customer support matters
   • Meeting applicable legal, accounting, and regulatory obligations

8. Your Privacy Rights

   Depending on the laws that apply to you, you may have certain rights concerning your personal information, including the ability to:

   • Ask for access to personal information we hold about you
   • Request correction of information that is inaccurate or incomplete
   • Request deletion of personal information where such deletion is legally permitted
   • Ask questions or raise concerns about how your information is collected or handled

   If you would like to exercise an applicable privacy right, please contact us at contact@kagevault.com and provide details of your request.

9. External Websites & Services

   Our website may include links or references to websites and services operated by third parties. Kage Vault does not control the privacy practices, content, or security measures of those external websites.

   We recommend reviewing the applicable privacy policy of any third-party website or service before providing personal information through it.

10. Updates to This Privacy Policy

    This Privacy Policy may be revised from time to time to reflect changes to our website, services, information-handling practices, or applicable requirements. When changes are made, the updated version will be published on this page.

    Continuing to use the Kage Vault website after an updated policy has been published indicates that you acknowledge the revised Privacy Policy.