Refund Policy

Refund Policy

At Kage Vault, we strive to provide reliable and high-quality digital gaming services. However, refund requests will only be considered under specific circumstances outlined below.

1. Eligible Refunds

   You may be eligible for a refund if:

   • The service was not delivered within the promised timeframe
   • The service has not started within 48 hours of full payment, without a valid explanation
   • A duplicate payment was made unintentionally

2. Ineligible Refunds

   Refunds will not be issued for the following situations:

   • Services that are partially or fully completed
   • Account bans, suspensions, or penalties resulting from the use of our services
   • A change of mind or dissatisfaction after the order has been placed and accepted

3. How to Request a Refund

   To request a refund, you must:

   • Email contact@kagevault.com within 7 days of your order date
   • Provide your Order ID and a brief explanation of the reason for your request

4. Processing Time

   Once your refund request is reviewed and approved:

   • Refunds will be processed within 7–10 business days
   • Refunds are issued via the original payment method only

Note: All refund requests are subject to review and approval by our team. We reserve the right to deny refund requests that do not meet the eligibility criteria outlined above.