Refund Policy

Refund Policy

Kage Vault provides electronically delivered in-game currency and game top-up packages for supported games. Since these purchases may be delivered and used shortly after completion, an order is generally treated as final once the purchased in-game currency has been successfully delivered. Refund requests are therefore reviewed only in accordance with the conditions set out in this policy.

1. General Refund Terms

   Game top-up purchases are delivered electronically and may become available for use after delivery. For this reason, a completed order will normally be considered final once the purchased in-game currency has reached the designated game account or player information.

   Where a customer believes a refund is warranted, the request will be assessed against the eligibility requirements described below.

2. When a Refund May Be Considered

   A refund request may be reviewed in circumstances such as:

   • Payment was successfully received, but the purchased in-game currency was not delivered
   • The same order was unintentionally charged more than once
   • The transaction is confirmed to have been unauthorized or fraudulent
   • A technical failure prevented completion of the transaction and the purchased in-game currency was not delivered

   Refunds generally will not be available where:

   • The purchased in-game currency has already been successfully delivered to the account or player details submitted with the order
   • The customer entered an incorrect game, player ID, account ID, server, region, or other information required for delivery
   • An incorrect game, currency package, or denomination was selected when placing the order
   • The purchased in-game currency has already been used
   • The customer simply changes their mind or is dissatisfied after the top-up has been successfully delivered

3. How to Submit a Refund Request

   If you believe your order qualifies for consideration, please contact Kage Vault using the following process:

   • Email contact@kagevault.com within 7 days from the date the order was placed
   • Include your Order ID and explain clearly why you are requesting a refund
   • Provide any additional information or supporting evidence that may reasonably be required to verify the order and transaction

4. Refund Handling

   If a refund request is reviewed and approved, the following conditions apply:

   • Approved refunds are generally processed within 7–10 business days
   • The refund will normally be sent back through the same payment method used for the original transaction
   • The time required for the refunded amount to appear in the customer's account may vary depending on the relevant payment provider or financial institution

Important: Every refund request is subject to review and verification by Kage Vault. Whether a refund is approved will depend on the circumstances of the transaction and whether the applicable eligibility requirements in this policy have been satisfied.